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MCMC > Patient Information > Notice of Non-Discrimination

Notice Informing Individuals About Nondiscrimination, Accessibility Requirements and Nondiscrimination Statement

Original Effective Date: 10/15/2024
Revised: 06/24/2025
Discrimination is Against the Law
Monroe County Medical Center (MCMC) complies with applicable Federal civil rights laws, including Section 1557 of the Affordable Care Act (Section 1557) and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)): (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes) or any combination thereof. MCMC does not exclude people or treat them less favorably because of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex.
In compliance with Section 1557 and other federal civil rights laws, MCMC provides individuals the following in a timely manner and free of charge:
  • Language Assistance Services: MCMC will provide language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) to ensure meaningful access to our programs, activities, services, and other benefits. Language assistance services may include:
    • Qualified interpreters
    • Information written in other languages (Electronic and written documents)
  • Appropriate auxiliary aids and services: MCMC will provide appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) to ensure effective communication. Appropriate auxiliary aids and services may include:
    • Qualified interpreters, including American Sign Language interpreters
    • Video remote interpreting
    • Information in alternate formats (including but not limited to large print, recorded audio, and accessible electronic formats).
  • Reasonable modifications: MCMC will provide reasonable modifications for qualified individuals with disabilities, when necessary to ensure accessibility and equal opportunity to participate in our programs, activities, services, or other benefits.
To access our language assistance services, auxiliary aids and services, and for assistance in getting a reasonable modification, please refer to MCMC’s Language Access Procedures, Effective Communications Procedures, and Reasonable Modification Procedures or speak to a staff member.
If you need additional assistance, you may also contact Laura Bowe, Compliance Officer (Section 1157 Coordinator).
If you believe that MCMC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can:
  • File a grievance with:

    Laura Bowe, Compliance Officer
    Address: 529 Capp Harlan Road, Tompkinsville, KY 42167
    Phone: 270-487-9231, extension 1190
    fax: 270-487-5405
    email: laura.bowe@mcmccares.com

    You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Compliance Officer, is available to help you.

  • You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/, or by mail or phone at:

    U.S. Department of Health and Human Services
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201
    1-800-368-1019, 800-537-7697 (TDD)
    Complaint forms are available at http://www.hhs.gov/ocr/.